Cancellation Policy


If you are feeling ill or have a fever:

You must reschedule your appointment, and may do so without penalty on the day of your scheduled appointment. If anyone in your immediate family is ill, has a fever, or has tested positive for COVID, you must inform CHM and reschedule your appointment. CHM works with immune suppressed clients, so please consider their safety as well as your therapist.

For all other cancellations or rescheduling:

Carnegie Hill Massage requires 24 hour advance notice of cancellation or rescheduling.

Standing appointment cancellations and rescheduling policy:

For those clients with standing appointments, two or more consecutively missed or rescheduled standing appointments will result in the forfeiture of your standing appointment. We understand schedules change, but there is a waitlist for standing appointments. If you’re unable to maintain your commitment to our work together in a consistent manner, please consider your fellow clients who might benefit from having a standing appointment by transitioning to a more episodic scheduling posture.

Sessions are not transferable:

If you need to cancel, you may not give your appointment to a friend or family member without prior approval from Carnegie Hill Massage. CHM maintains a waitlist, so giving your session to another if you’re unable to use it deprives a fellow client of an opportunity for an appointment and needed therapeutic work.

Lateness Policy:

  • Being late not only impacts your session, but everyone who comes after you. Consideration of your fellow clients as well as your therapist is key to being part of the CHM therapeutic community.

  • Clients arriving less than twenty minutes late may receive the remainder of their session for the full session fee.

  • Sessions will be cancelled for clients arriving more than twenty minutes late, and you will be charged for the full session. 

  • Habitual lateness or other abuse of the cancellation policy may result in a suspension of scheduling privileges or dismissal from therapy at CHM. 


Thank you for understanding and helping us all to thrive.